Booking Policies – SriSrupa Thai Massage Wellness & Spa
These policies help us manage our schedule effectively, ensuring we provide fair and smooth arrival times and treatment quality for everyone at SriSrupa Thai Massage Wellness & Spa.
1. Appointments & Arrival
Please arrive at least 5-10 minutes before your scheduled appointment time to complete any necessary consultation forms and prepare for your treatment. Arrivals later than 15 minutes may result in a shortened treatment time or rescheduling to avoid affecting subsequent bookings.
2. Cancellation & Rescheduling
We require a minimum of 24 hours' notice for any cancellations or changes to your booking. Cancellations made with less than 24 hours' notice will incur a charge equal to 50% of the service fee. This policy allows us to offer the time slot to other waiting clients.
3. No-Shows
If you fail to attend your appointment without prior notice, the full 100% service fee will be charged. Continuous no-shows may lead to a requirement for full pre-payment for any future bookings.
4. Refunds
Services performed are non-refundable. If you are dissatisfied with your treatment, please speak with our management during your visit so we can address your concerns immediately. Deposits and pre-payments are refundable only if requested within the eligible 24-hour notice period.
5. Payment
We accept major credit/debit cards, cash, and SriSrupa gift vouchers. Payment is collected at the time of booking for certain treatments, or immediately following your session in-spa. All prices include applicable taxes.
Client Guidelines
Respect & Professional Conduct
Our therapists are highly trained professionals. We maintain a zero-tolerance policy towards any form of harassment, inappropriate behavior, or language. Any client displaying such behavior will have their treatment terminated immediately, and their payment will not be refunded.
During Your Treatment
To get the most out of your session, please communicate clearly with your therapist about pressure levels and comfort. Health disclosures must be updated at every visit, as some conditions may contraindicate certain treatments for your safety.
Environment & Belongings
SriSrupa cannot be held responsible for the loss or damage of personal items. We kindly ask that you keep mobile phones on silent or turned off to preserve the tranquil environment for all guests.
Gift Vouchers
All gift vouchers must be presented at the time of your appointment. They are valid for the period stated on the voucher and are non-refundable and non-transferable.
Customer Comfort
Your comfort is our priority. If you have any allergies, sensitivities, or special requirements, please notify us when booking so we can make the necessary adjustments to your treatment plan.
By proceeding with your booking, you acknowledge that you have read, understood, and agreed to all SriSrupa Thai Massage Wellness & Spa policies as stated above.